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   Travel Agents

Agent Affiliate Program

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Information for our
Professional Travel Agent partners


 

We welcome inquires from all IATA, ARC and CLIA licensed travel agents and agencies. Accessible Journeys, Inc. is a wholesale tour operator and travel planner and we encourage you to contact us about independent itineraries and our group tours.

For 20 years our only business has been planning itineraries and operating tours exclusively for wheelchair travelers, their friends and their families.

To begin working with you, your agency and your client, we have prepared information specifically for our travel agent colleagues.

Our group Tours:
All of our group programs can be booked by travel agents. Our group programs are commissionable to all IATA, ARC and CLIA licensed travel agents and agencies. These are commissions that can not be collected by the general public.

Commissions:
Standard travel industry commissions are paid to all IATA, ARC and CLIA licensed travel agents and agencies.
Our commissions can not be collected by the general public and are not additional fees charged to our clients. Inquiries regarding commission schedules must be accompanied by a valid IATA, ARC and CLIA number. Commissions are not paid on special events tickets, dinner reservations, VAT where applicable, companion services, medical equipment, medical supplies, medical equipment rentals, additional single supplement charges and administrative fees.

FIT planning for your client:
Our independent holidays are structured itineraries featuring reserved accommodations offering a high level of accessibility. It is not possible for us to design unstructured "accessible routes" without pre-reserving facilities. Specialized itinerary planning can, at times, require weeks or months of work with numerous communications to many parts of the globe.

How do I become a client of Accessible Journeys:
We require a "goodwill" deposit of $250.00 before we begin planning any private itinerary, or preparing a quote. When we receive your clients' goodwill deposit we begin work on their itinerary. We first need to exchange as much information as we can about your client. By working closely with you, we create an itinerary designed specifically with their interests, abilities, and budget in mind. It can be as jam-packed with activities, or as leisurely as they want. Together we work to meet their expectations and to plan a holiday specifically designed for your client.
Next, we create an itinerary and a price quote containing all of the services and accommodations your clients' request, or desire. If you and your clients' accept our proposal and ask us to continue working on their program (to adjust, confirm, or rearrange our services), you become a client of Accessible Journeys and we begin making your clients' travel plans a reality.

Is my clients' goodwill deposit refundable?
YES !
Provided your clients are not departing within eight weeks of their travel request, their goodwill deposit is returned in two instances; if they decline our initial proposal, or when they return home after the successful completion of their tour program, (provided your clients' had no additional costs, or additional expenses (that were beyond our control) after their final tour payment (60 days before their departure). Additional costs or expenses after final payment include, and are not limited to, unpaid balances to our suppliers for addition services, communication charges for managing personal matters or situations beyond our control, processing insurance claims, penalty fees and/or collecting refunds if applicable).
Upon receipt of your clients' goodwill deposit we create a proposal containing a travel itinerary and a price quote for all of the accommodations and services that you and your client requests. When you receive our initial proposal and discuss our program with your client, your client can: decline our proposal, accept our proposal as it is, or ask us to continue working on their proposal by making amendments to our initial proposal with the anticipation of receiving a second quote.
If your client declines our proposal, we immediately refund 100% of their goodwill deposit in the same manner as it was presented to our agency.
If your client accepts our proposal with no further (significant) changes, this constitutes an engagement of our services and their goodwill deposit is held and used for telecommunication expenses, postal fees, wire transfers, and other expenses directly related to their travel planning.
If your client reviews our initial proposal and makes amendments and requests us to return a second proposal, this constitutes an engagement of our services and their goodwill deposit is held and used for telecommunication expenses, postal fees, wire transfers, and other expenses directly related to their travel planning.
If your clients' cancel their travel plans for any reason after they have accepted our initial proposal, or after they have made amendments to our initial proposal, their goodwill deposit is refunded after the following have been deducted, in the following order: - expenses* and/or a service fee from Accessible Journeys, - expenses* and/or a service fees from our colleagues, - expenses* and/or a service fees from your agency. The symbol (*) indicates expenses deducted are related to your clients' travel planning and/or travel program.
In addition, we reserve the right to charge a fee of up to 10% of the trip costs for travel arrangements canceled following the engagement of our services and/or after the acceptance of their itinerary.

About close-in departures:
We do not accept "goodwill" deposits for travel within ten weeks or less before departure. A "prepare to travel" payment of $250.00 is required for itinerary planning within eight weeks of travel. Prepare to travel payments are nonrefundable. If your clients do not accept our proposal we are not able to return their goodwill deposit.
The complexity of an accessible trip requires substantial time and some clients have been waiting for months for us to methodically complete their travel plans. For this reason, our agents and our international colleagues are not able to drop everything and place your clients' travel plans in front of every other client without some assurances. We hope you understand the delicate nature of this and the reason for our nonrefundable payment. We want to help, and we're more than capable of assisting most clients in most instances, but the amount of work required to put together an accessible itinerary at the last minute is monumental, especially when we have already accepted work from other clients who contracted us before your client.

 


Can our clients use a credit card to make a telecommunications deposit?
YES !
We are a member of the "PayPal" secure payment system. We can accept Visa and Mastercard credit card only through the "PayPal" program. The security of each payment and the privacy of your client' personal information is guaranteed. If you or your client are not a member, join from our site and receive $5.00 towards your first purchase.


How we work with travel agents:
By working closely with you, we can create an itinerary designed specifically with your clients' interests & budget in mind. After receipt of your clients' "goodwill deposit" and specific information about your clients' and their holiday, we prepare a preliminary itinerary and quote. Depending on your clients' destination and touring details, our initial itinerary and proposal could take as much as 2 to 3 weeks to prepare. After receipt of our initial proposal, we ask you to review our proposal with your client and to contact us with any corrections, changes or concerns.
      During this phase we work closely with you to "fine tune" your clients' program without charge for changes or corrections. The number and the extent of your clients' changes determine how quickly we can return a second, a third or even a forth proposal for their consideration. In our experience of preparing 100's of personalized itineraries, we've found that we can rarely "hit the nail on the head" with our initial proposal. Your clients talk with their friends and neighbors, read travel articles and inevitably make changes. The back and forth process of refining your clients' itinerary is just that...a process...so please express to your clients the time consuming nature of this process.
      At the end of this process we present your clients' with their finalized itinerary and quote. It is your responsibility to collect and forward your clients' payment to our agency.

What we need to know about your clients:
To better serve the needs of your client & customize a private itinerary, include the following information:
(1) Complete name of each traveler (as noted on legal documents)
(2) Age of each traveler
(3) Type & dimensions of the wheelchair being used
    (scooters & electric wheelchairs may not be accommodated
      in all regions)
(4) Reason for using wheelchair (illness, injury, fatigue, etc.)
(5) Preferred dates of travel & length of stay
(6) Detail special needs, if any
(7) Preferred level of accommodations
(8) Specific interests, attractions or sites to visit, if any
(9) Estimated budget

Can I get information about proposed holiday plans without sending a goodwill deposit?
YES !
Over the years we've collected tremendous volumes of accessibility information about the destinations we serve. Our experienced travel professionals are happy to discuss your clients' overall travel plans and assist you with any logistical questions to assist your clients. It is not possible to provide detailed quotes, or estimates since the dates of travel, level of accommodation, use of guide services, their length of stay, and the foreign currency valuation will ultimately determine your clients' final costs.

Are your group cruises commissionable?
NO !
Our contract with our cruise suppliers specifically prohibits us from offering a retail commission. We do offer a "booking fee" to agencies who place their clients into our group cruises. Our "booking fee" is a payment from our agency and is not an additional fee charged to your client.

Can I get "hotel lists" and accessibility information about a particular destination?
NO !
That information is best obtained from a travel resource center and not from a tour planner like Accessible Journeys. Our independent holidays are structured itineraries featuring reserved accommodations offering a high level of accessibility. It is not possible for us to design unstructured "accessible routes" without pre-reserving facilities.

Does Accessible Journeys plan driving routes and driving itineraries in the USA?
NO!
This type of holiday is best planned by a professional automobile association such as AAA.

Does Accessible Journeys plan driving routes and driving itineraries in countries outside the USA?
YES !
Working directly with our worldwide offices and overseas colleagues our itineraries, hotel selections, and travel routes are all designed with a high level of accessibility by travel professionals who know accessibility firsthand.

What makes the services of Accessible Journeys so special?
No agency is better qualified to serve your accessibility needs in Europe, Scandinavia, Africa, India, Asia, and South America. Members of our staff have traveled extensively in these regions, inspected hotels, and we've personally designed our tour programs to maximize accessibility. The benefits of our personal inspections are available to our group programs and to your clients who choose to travel independently.

We look forward to assisting you with your special needs clients. For further details contact Accessible Journeys, Inc.

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